Consumer Law

The Bertolucci & Ramos Gonçalves Advogados office advises and advises on the consumer relations of companies of all commercial segments, elaborating and evaluating consumer contracts.

The firm advises on the planning of the creation of services and products, aiming at the full compliance with the Code of Consumer Protection. It also guides the compliance of business practices and actions, as well as advertising campaigns and other marketing actions.

The advice and consulting of the Bertolucci & Ramos Gonçalves Law Firm in Consumer Law includes:

• Contentious advice in lawsuits filed by consumers and suppliers.

• Survey and mitigation of consumer liabilities.

• Planning and orientation of SAC (Customer Service Department).

• Planejamento e orientação de SAC (Serviço de Atendimento ao Consumidor).

Fique por Dentro

Direito à Informação e o Código de Defesa do Consumidor

Tourism and Consumer Law: maximum fine to cancel package less than 29 days of travel must be 20%, decides Third Class

The Third Panel of the Superior Court of Justice (STJ) has decided, in collective action, that the maximum percentage of fine to be charged to the consumer in case of cancellation of travel, package or tourist service will normally be 20% of the value of the contract, when the withdrawal occurs less than 29 days before the trip, being conditioned the collection of values higher than the evidence of actual expenses irrecoverable by the tourism agency.

The lawsuit was filed by the National Association for the Defense of Citizenship and Consumer Affairs (Anadec) to question a contractual clause that imposed on the clients of New Age Travel and Tourism Ltda., Of São Paulo, the collection of a fine between 25% and 100% of the value of the contract in cases of withdrawal of the trip.

SAC: Planning in structuring is a solution to meet consumer rights